Shipping Policy
Thank you for choosing our website to shop! We are committed to providing you with an efficient and reliable delivery experience. The following is the shipping terms of www.eriveosakofiegh.com, including delivery, logistics partners and related information:
1. Shipping time
Once we receive your order, we will process and ship it within 2 business days. Shipping notification will be sent to you via email with information about the order status and tracking.
2. Delivery range
We currently support delivery services within Mexico, including urban and rural areas. For certain remote areas, delivery time may be longer.
3. Logistics partner
We work with the following logistics companies to ensure that your order is delivered safely and quickly:
Estafeta: Provides reliable nationwide delivery services and convenient package tracking system.
DHL: Has a good reputation in international and domestic delivery and guarantees fast delivery.
FedEx: Efficient express delivery service, suitable for the transportation of urgent and important packages.
4. Shipping cost
Shipping costs vary according to the weight and size of the order and the distance of the delivery location. You can view the specific shipping costs during checkout.
5. Delivery Time
Generally, domestic orders in Mexico take 5 business days to deliver, depending on the delivery address and the logistics company. During peak periods, delivery times may be longer.
6. Order Tracking
After shipment, you will receive an email with a tracking number, and you can check the status of your package in real time through the “Order Tracking” function on our website.
7. Undelivered Orders
If your order is not delivered within the estimated delivery time, please contact our customer service team for assistance. We will contact the logistics company to ensure that the problem is resolved as soon as possible.
8. Damaged Goods
Please check the appearance of the package when receiving it to ensure that it is intact. If you find any damage, you need to confirm with the courier when signing for the courier, and contact customer service immediately so that we can properly handle the claim.
If you have any questions about our shipping terms or need further information, please feel free to contact our customer service team! Thank you for your trust in our mall and look forward to providing you with a great shopping experience!
