Problem Clause
At www.eriveosakofiegh.com our goal is to provide you with the best shopping experience. If you have any questions while using our website or purchasing products, here are some frequently asked questions and related terms to help you better understand our services.
1. How do I place an order?
You can browse a variety of mosaic accessories and materials on our website. Select the products you want, click “Add to Cart”, and follow the on-screen prompts to complete the payment process. We accept multiple payment methods, including credit cards and e-wallets.
2. Order Confirmation and Tracking
Once you place an order, you will receive a confirmation email with the details of your order and the estimated shipping date. You can check the order status on the “My Orders” page and use the provided tracking number to know the location of your package in real time.
3. Return and Exchange Policy
If you are not satisfied with the product you purchased, you can apply for a return or exchange within 14 days of receiving the product. All returned items must be in their original packaging and unused condition. Return shipping costs are borne by the customer, and refunds will be processed within 2 business days of receiving the return.
4. Product Quality Assurance
We promise that all products are strictly screened to ensure quality and durability. If the product you received has any quality problems, please contact our customer service team immediately and we will provide you with a replacement or refund.
5. Customer Support
If you encounter any problems during the shopping process or need information about the product, please feel free to contact our customer service team. You can contact us by email and we will serve you wholeheartedly.
6. Privacy Policy
We are committed to protecting your personal information and will not share it with third parties without your consent. For more information, please refer to our Privacy Policy.
We hope that the above information can answer your questions. If you have more questions, please feel free to contact us, we will be happy to help you! Thank you for choosing www.eriveosakofiegh.com, and we look forward to your pleasant shopping experience!
