Returns or Exchanges
Thank you for choosing to shop at www.eriveosakofiegh.com! We are committed to providing you with quality products and services, and we also value your shopping experience. Here are our refund terms to ensure that you understand your rights and procedures during the shopping process:
1. Refund Application
If you are not satisfied with the product you purchased, or the product you received has quality problems, you can apply for a refund within 14 days of receiving the product. Please ensure that the product is unused and in its original packaging so that we can process your refund request.
2. Refund Conditions
Quality Issues: If the product you received is defective, damaged, or does not match the product you ordered, please contact our customer service team within 2 days of receiving the goods.
Dissatisfaction: If you are not satisfied with the product for personal reasons, you can apply for a refund within 14 days of purchase. The returned product must be unopened and intact.
3. Return Process
Please contact us first by email or online customer service with the order number and the reason for the refund.
Tel: +52 8444991703
Email: team@eriveosakofiegh.com
We will provide you with the return address and relevant instructions.
You are responsible for the return shipping costs, but if it is a quality issue, the shipping costs will be borne by us.
4. Refund Processing
Once we receive the returned product and check and confirm it, we will process your refund within 2 business days.
The refund will be returned to your original payment method, and the arrival time may vary depending on the bank’s processing time.
5. Special circumstances
We do not accept refund applications for opened or damaged products.
In principle, promotional products and special customized products are not refundable after sale, but you can consult customer service in detail before purchase to understand the specific situation.
If you have any questions or need help during the refund process, please feel free to contact our customer service team. Thank you for your trust in www.eriveosakofiegh.com, we look forward to serving you!
